Certification Policy

ICL aims to promote, encourage awareness, environmental responsibility, and help to continuously improve certification management issues in industry, trade, and the public domain. We understand the importance of impartiality in carrying out our management system certification activities, managing conflicts of interest, and ensuring the objectivity of our management system certification activities.

We want to achieve our goal of becoming a leading internationally accredited ICL and recognize that effective management of our customers, staff, certification processes, and business results is sensible for the business. This will be a fundamental and integral part of our business strategy.

We will achieve this by:

• Offering international certification services in accordance with ISO 17021 that are fair, impartial, and objective for all who wish to utilize our services.
• Providing professional services to our customers that are considered to add value to their business and meet their expectations.
• Practicing good certification principles through competent staff.
• Caring for and valuing our staff.
• Providing guidance and training to our staff to deliver audits that satisfy customers, regulatory bodies, and the standards we set.
• Developing open information exchange with organizations and the public about the certification services we offer.
• Continuously improving the certification services we offer.
• Practicing sound business principles to manage ICL and provide a return on investment for our shareholders.
• Records of certified clients and previously certified clients will be retained for the duration of the current cycle plus one full certification cycle.
• Communicating this policy to staff, customers, and stakeholders.